1. Problem Solving and Decision Making

The most effective method uses both rational and intuitive or creative approaches. There are six steps in the process:

1. Identify the problem
2. Search for alternatives
3. Weigh the alternatives
4. Make a choice
5. Implement the choice
6. Evaluate the results and, if necessary, start the process again

2. Critical and Creative Thinking

Critical Thinking: the ability to analyze available facts, evidence, observations, and arguments to form judgments.

Creative Thinking: the ability to see things differently and find new ways to solve problems, think outside the box.

3. Communication and Interpersonal Skill

Communication skill: the ability to convey, receive, and process information.

Interpersonal skill: conflict handling skills, teamwork, empathy, listening, and positive appeal.

Example: friendliness and empathy, public speaking, active listener, trust, etc.

4. Self-Awareness and Empathy

Self-awareness
The ability to focus on ourselves and how our actions, thoughts or emotions are or are not aligned with our internal standards.

Empathy
The ability to focus on ourselves and how our actions, thoughts or emotions are or are not aligned with our internal standards.