MANAJEMEN LAYANAN TEKNOLOGI INFORMASI SI-45-INT [LRI]
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01 IT Service Management Concept
01. Introduction to ITSM
Discussion Forum - 01 IT Service Management Concept
02 Dimension of IT Service Management
02. Four Dimension of Service Management
Discussion Forum - 02 Dimension of IT Service Management
Quiz Review Week 1-2
Tugas 1
03 Service Value System
03. Service Value System
Discussion Forum - 03 Service Value System
Quiz 3 Service Value System
04-05 General, Service, Technical Management Practices
04. ITIL Management Practices Part 01
05. ITIL Management Practices Part 02
Discussion Forum - 04-05 General, Service, Technical Management Practices
Group task - ITIL Management Practices
Quiz 4 ITIL management Practice - General management practices
06 IT Service Desk Manage Engine Tools & Access Management dan Catalogue Management
Practice Module 00 - Installation Guideline
Practice Module 01 - Introduction to ITIL Framework and IT Service Desk Manage Engine Tools
Practice Module 02 - Access Management dan Catalogue Management
Discussion Forum - 06 IT Service Desk Manage Engine Tools & Access Management dan Catalogue Management
07 General, Service, Technical Management Practices
07. ITIL Management Practices Part 03
07. ITIL Management Practices Part 03 (Additional Content)
Discussion Forum - 07 General, Service, Technical Management Practices
09 CMDB and Request Fulfillment
Practice Module 03 - CMDB and Request Fulfillment
Discussion Forum - 09 CMDB and Request Fulfillment
10 Incident Management and Problem Management
Practice Module 04 - Incident Management and Problem Management
Discussion Forum - 10 Incident Management and Problem Management
Group Assignment - iGracias Service
11 Final Project Milestone
Discussion Forum - 11 Final Project Milestone
Guidelines and Templates Final Project
12 Change Management
Practice Module 05 - Change Management
Discussion Forum - 12 Change Management
13 Final Project Milestone
Discussion Forum - 13 Final Project Milestone
14 Maturity vs Capability Assessment
Discussion Forum - 14 Maturity vs Capability Assessment
15-16 Exam / Final Project Presentation
Discussion Forum - 15-16 Exam / Final Project Presentation
References
About SFIA v8.0
Axelos Aquila Heywood
Axelos Grupo Bimbo
Axelos Mercantil Bank
SFIA 8 Summary Chart v8.0
SFIA 8 The framework reference v8.0
UTS
UTS - CLO1
UTS - CLO2
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FAKULTAS REKAYASA INDUSTRI (FRI)
PRODI S1 SISTEM INFORMASI (FRI)
2324/2
ISJ2M3-SI-45-INT
Summary
MANAJEMEN LAYANAN TEKNOLOGI INFORMASI SI-45-INT [LRI]
Teacher:
LUTHFI RAMADANI