MANAJEMEN LAYANAN TEKNOLOGI INFORMASI SI-46-INT [SFC]
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01 IT Service Management Concept
01. Introduction to ITSM
Discussion Forum - 01 IT Service Management Concept
Tugas 1 Introduction to ITSM
Forum 1 Introduction to ITSM
Simplilearn - ITIL Overview
The University of Utah - ITIL Version 4
Youtube - WHAT IS ITIL | Explained through HOUSE CONSTRUCTION
Youtube - ITIL: Definition of a Service
Youtube - Value: Utility and Warranty
02 Dimension of IT Service Management
02. Four Dimension of Service Management
Discussion Forum - 02 Dimension of IT Service Management
Tugas 2 Four Dimension of Service Management (Pemilihan Studi Kasus)
Quiz Review Week 1-2
Forum 2 Four Dimension of Service Management
ITIL 4 - Four Dimension Model
Youtube - Four Dimension of Service Management
03 Service Value System
03. Service Value System
Discussion Forum - 03 Service Value System
Tugas 3 Service Value System
Quiz 3 Service Value System
Forum 3 Service Design
Youtube - ITIL - Service Value System
ITIL 4 - Service Value System
IT Process Maps - Service Design
04-05 General, Service, Technical Management Practices
04. ITIL Management Practices Part 01
05. ITIL Management Practices Part 02
Discussion Forum - 04-05 General, Service, Technical Management Practices
Slide 4 ITIL management Practice - General management practices
Tugas 4-5 ITIL management Practice - General management practices
Quiz 4 ITIL management Practice - General management practices
Youtube - ITIL 4 Management Practice
ITIL 4 Management Practice - General Management Practice
IT Process Maps - Service Transition
Quiz 5 ITIL management Practice - Service management practices
Slide 5 ITIL management Practice - Service management practices
Forum 5 ITIL management Practice - Service management practices
ITIL 4 management Practice - Service management practices
Youtube - Service management practices
06 IT Service Desk Manage Engine Tools & Access Management dan Catalogue Management
Practice Module 00 - Installation Guideline
Practice Module 01 - Introduction to ITIL Framework and IT Service Desk Manage Engine Tools
Practice Module 02 - Access Management dan Catalogue Management
Discussion Forum - 06 IT Service Desk Manage Engine Tools & Access Management dan Catalogue Management
07 General, Service, Technical Management Practices
07. ITIL Management Practices Part 03
07. ITIL Management Practices Part 03 (Additional Content)
Discussion Forum - 07 General, Service, Technical Management Practices
Tugas 6 ITIL management Practice - Technical management practices
Quiz 7 ITIL management Practice - Technical management practices
Forum 7 ITIL management Practice - Technical management practices
IT Process Maps - Continual Service Improvement
ITIL 4 Technical Management Practice
09 CMDB and Request Fulfillment
Practice Module 03 - CMDB and Request Fulfillment
Discussion Forum - 09 CMDB and Request Fulfillment
Youtube - ITIL: RACI Matrix
10 Incident Management and Problem Management
Practice Module 04 - Incident Management and Problem Management
Discussion Forum - 10 Incident Management and Problem Management
11 Final Project Milestone
Discussion Forum - 11 Final Project Milestone
12 Change Management
Discussion Forum - 12 Change Management
Practice Module 05 - Change Management
13 Final Project Milestone
Discussion Forum - 13 Final Project Milestone
Skills Framework for the Information Age (SFIA) v8
Recommendation (People) - Template
Recommendation (Technology) - Template
Recommendation (People) - Contoh
Worksheet Process Assessment
Recommendation (Process) - Template
Template Laporan Tubes Manlay
Video Penjelasan Excel Worksheet Assessment
Assignment - List of Interview Question
Assignment - Excel Worksheet Process Assesment
Assignment - Rekomendasi People
Assignment - Rekomendasi Process
Assignment - Rekomendasi Technology
14 Maturity vs Capability Assessment
Discussion Forum - 14 Maturity vs Capability Assessment
Materi 12 - Modul 5 Praktikum - Change Management
Forum 12 Change Management
15 Exam / Final Project Presentation
Discussion Forum - 15-16 Exam / Final Project Presentation
Forum 13 Analisis Tingkat Kapabilitas Manajemen Layanan TI dan Rancangan Rekomendasi
Assignment - Pengumpulan Progress + Slide Presentasi Tugas Besar
16 Final Revision
Assignment - Pengumpulan Final Laporan Tugas Besar
References
About SFIA v8.0
Axelos Aquila Heywood
Axelos Grupo Bimbo
Axelos Mercantil Bank
SFIA 8 Summary Chart v8.0
SFIA 8 The framework reference v8.0
UTS
UTS - CLO1
UTS - CLO2
Kuliah Umum
Assignment - Resume Kuliah Umum 4 Mei
Slide Kuliah Umum - Pak Rahmat Mulyana
Video Kuliah Umum - Pak Rahmat Mulyana
Assignment - Resume Kuliah Umum 18 Mei
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MANAJEMEN LAYANAN TEKNOLOGI INFORMASI SI-46-INT [SFC]
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