MANAJEMEN LAYANAN TEKNOLOGI INFORMASI SI-46-INT [SFC]
0%
Previous
Course data
General
Announcements
01 IT Service Management Concept
01. Introduction to ITSM
Discussion Forum - 01 IT Service Management Concept
Tugas 1 Introduction to ITSM
Forum 1 Introduction to ITSM
Simplilearn - ITIL Overview
The University of Utah - ITIL Version 4
Youtube - WHAT IS ITIL | Explained through HOUSE CONSTRUCTION
Youtube - ITIL: Definition of a Service
Youtube - Value: Utility and Warranty
02 Dimension of IT Service Management
02. Four Dimension of Service Management
Discussion Forum - 02 Dimension of IT Service Management
Tugas 2 Four Dimension of Service Management (Pemilihan Studi Kasus)
Quiz Review Week 1-2
Forum 2 Four Dimension of Service Management
ITIL 4 - Four Dimension Model
Youtube - Four Dimension of Service Management
03 Service Value System
03. Service Value System
Discussion Forum - 03 Service Value System
Tugas 3 Service Value System
Quiz 3 Service Value System
Forum 3 Service Design
Youtube - ITIL - Service Value System
ITIL 4 - Service Value System
IT Process Maps - Service Design
04-05 General, Service, Technical Management Practices
04. ITIL Management Practices Part 01
05. ITIL Management Practices Part 02
Discussion Forum - 04-05 General, Service, Technical Management Practices
Slide 4 ITIL management Practice - General management practices
Tugas 4-5 ITIL management Practice - General management practices
Quiz 4 ITIL management Practice - General management practices
Youtube - ITIL 4 Management Practice
ITIL 4 Management Practice - General Management Practice
IT Process Maps - Service Transition
Quiz 5 ITIL management Practice - Service management practices
Slide 5 ITIL management Practice - Service management practices
Forum 5 ITIL management Practice - Service management practices
ITIL 4 management Practice - Service management practices
Youtube - Service management practices
06 IT Service Desk Manage Engine Tools & Access Management dan Catalogue Management
Practice Module 00 - Installation Guideline
Practice Module 01 - Introduction to ITIL Framework and IT Service Desk Manage Engine Tools
Practice Module 02 - Access Management dan Catalogue Management
Discussion Forum - 06 IT Service Desk Manage Engine Tools & Access Management dan Catalogue Management
07 General, Service, Technical Management Practices
07. ITIL Management Practices Part 03
07. ITIL Management Practices Part 03 (Additional Content)
Discussion Forum - 07 General, Service, Technical Management Practices
Tugas 6 ITIL management Practice - Technical management practices
Quiz 7 ITIL management Practice - Technical management practices
Forum 7 ITIL management Practice - Technical management practices
IT Process Maps - Continual Service Improvement
ITIL 4 Technical Management Practice
09 CMDB and Request Fulfillment
Practice Module 03 - CMDB and Request Fulfillment
Discussion Forum - 09 CMDB and Request Fulfillment
Youtube - ITIL: RACI Matrix
10 Incident Management and Problem Management
Practice Module 04 - Incident Management and Problem Management
Discussion Forum - 10 Incident Management and Problem Management
11 Final Project Milestone
Discussion Forum - 11 Final Project Milestone
12 Change Management
Discussion Forum - 12 Change Management
Practice Module 05 - Change Management
13 Final Project Milestone
Discussion Forum - 13 Final Project Milestone
Skills Framework for the Information Age (SFIA) v8
Recommendation (People) - Template
Recommendation (Technology) - Template
Recommendation (People) - Contoh
Recommendation (Process) - Template
Worksheet Process Assessment
Assignment - List of Interview Question
Assignment - Excel Worksheet Process Assesment
Template Laporan Tubes Manlay
Video Penjelasan Excel Worksheet Assessment
14 Maturity vs Capability Assessment
Discussion Forum - 14 Maturity vs Capability Assessment
Materi 12 - Modul 5 Praktikum - Change Management
Forum 12 Change Management
15 Exam / Final Project Presentation
Discussion Forum - 15-16 Exam / Final Project Presentation
Forum 13 Analisis Tingkat Kapabilitas Manajemen Layanan TI dan Rancangan Rekomendasi
16 Final Revision
References
About SFIA v8.0
Axelos Aquila Heywood
Axelos Grupo Bimbo
Axelos Mercantil Bank
SFIA 8 Summary Chart v8.0
SFIA 8 The framework reference v8.0
UTS
UTS - CLO1
UTS - CLO2
Kuliah Umum
Assignment - Resume Kuliah Umum 4 Mei
Slide Kuliah Umum - Pak Rahmat Mulyana
Video Kuliah Umum - Pak Rahmat Mulyana
Assignment - Resume Kuliah Umum 18 Mei
Next
Side panel
Blog
Recent Blog
Create Blog
How To Blog
English (en)
Bahasa Indonesia (id)
English (en)
Log in
ISJ2M3-SI-46-INT
Home
Skip to main content
Course info
Home
Courses
FAKULTAS REKAYASA INDUSTRI (FRI)
PRODI S1 SISTEM INFORMASI (FRI)
2324/2
ISJ2M3-SI-46-INT
Summary
MANAJEMEN LAYANAN TEKNOLOGI INFORMASI SI-46-INT [SFC]
Teacher:
SAFARA CATHASA RIVERINDA RIJADI