BAHASA INGGRIS UNTUK DIVISI KAMAR D3PH-46-01 [RTQ]
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Bahasa Inggris Untuk Divisi Kamar
Announcements
Topic 1
Reservation Procedures
Hotel reservation
Booking a Room
Topic 2
reservation guest
Arrival Service 2
Guest with Reservation
Topic 3
Arrival Service 2
Walkin Guest Registration
Topic 4
Room & Rate Change
Moving to the new room
Topic 5
Message & paging
Topic 6
Information Services
Hotel Products and Serives
Topic 7
Practice Information Services
Topic 8
Handling Guest Complaint
Handling Guest Complaint
Topic 9
Handling Guest Complaint
Topic 10
Departure Service Procedures
Departure procedure
Topic 11
Departure Service Practice
Departure
Topic 12
Reservation by Phone Module
Topic 13
Guest registration
Porter Service
Topic 15
Handling Guest Complaint
Topic 16
Departure Service
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VHI2M2-D3PH-46-01
Summary
BAHASA INGGRIS UNTUK DIVISI KAMAR D3PH-46-01 [RTQ]
Teacher:
RIZA TAUFIQ