MANAJEMEN LAYANAN TEKNOLOGI INFORMASI SI-45-09 [LRI]
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ISJ2M3 Manajemen Layanan Teknologi Informasi
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01 Key Concepts of Service Management
Slide 1 Introduction to ITSM
Forum 1 Introduction to ITSM
Simplilearn - ITIL Overview
The University of Utah - ITIL Version 4
Youtube - WHAT IS ITIL | Explained through HOUSE CONSTRUCTION
Youtube - ITIL: Definition of a Service
Youtube - Value: Utility and Warranty
02 Four Dimension of Service Management
Slide 2 Four Dimension of Service Management
Quiz Review Week 1-2
Tugas 1
Forum 2 Four Dimension of Service Management
ITIL 4 - Four Dimension Model
Youtube - Four Dimension of Service Management
03 Service Value System
Slide 3 Service Value System
Quiz 3 Service Value System
Forum 3 Service Design
Youtube - ITIL - Service Value System
ITIL 4 - Service Value System
04 ITIL management Practice - General management practices
Slide 4 ITIL management Practice - General management practices
Quiz 4 ITIL management Practice - General management practices
Forum 4 ITIL management Practice - General management practices
Youtube - ITIL 4 Management Practice
ITIL 4 Management Practice - General Management Practice
IT Process Maps - Service Transition
05 ITIL management Practice - Service management practices
Slide 5 ITIL management Practice - Service management practices
Forum 5 ITIL management Practice - Service management practices
Youtube - Service management practices
ITIL 4 management Practice - Service management practices
06 Praktikum Modul 1 dan 2 - Access Management dan Catalogue Management
Materi 6 - Modul 1 Praktikum - Pengenalan Framework ITIL dan IT Service Desk
Materi 6 - Modul 2 Praktikum - Access Management dan Catalogue Management
Forum 6 Access Management dan Catalogue Management
07 ITIL management Practice - Technical management practices
Slide 7 ITIL management Practice - Technical management practices
Quiz 7 ITIL management Practice - Technical management practices
Forum 7 ITIL management Practice - Technical management practices
Youtube - ITIL: RACI Matrix
IT Process Maps - Continual Service Improvement
ITIL 4 Technical Management Practice
08 Praktikum 3 - CMDB dan Request Fulfillment
Materi 9 - Modul 3 Praktikum - CMDB dan Request Fulfillment
Forum 9 CMDB dan Request Fulfillment
09 UTS
UTS - CLO1
UTS - CLO2
10 - ITIL Management Practices - 3
Tugas 2
Pengumpulan slide presentasi ITIL Management Practices
11 Praktikum Modul 4 - Incident Management dan Problem Management
Materi 10 - Modul 4 Praktikum - Incident Management dan Problem Management
Forum 10 Incident Management dan Problem Management
12 Tugas Besar - Studi Kasus
13 Praktikum Modul 5 - Change Management
Materi 12 - Modul 5 Praktikum - Change Management
Forum 12 Change Management
14 Analisis Tingkat Kapabilitas Manajemen Layanan TI dan Rancangan Rekomendasi + Template Tugas Besar
Petunjuk Tugas Besar
Worksheet Process Assessment
Recommendation (People) - Template
Recommendation (People) - Contoh
Skills Framework for the Information Age (SFIA) v8
Recommendation (Process) - Template
Recommendation (Technology) - Template
Forum 13 Analisis Tingkat Kapabilitas Manajemen Layanan TI dan Rancangan Rekomendasi
15 - UAS - Final Tugas Besar
Submission - Final Project
16 - UAS - Presentasi Final Tugas Besar
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FAKULTAS REKAYASA INDUSTRI (FRI)
PRODI S1 SISTEM INFORMASI (FRI)
2324/2
ISJ2M3-SI-45-09
Summary
MANAJEMEN LAYANAN TEKNOLOGI INFORMASI SI-45-09 [LRI]
Teacher:
LUTHFI RAMADANI